CLEARANCE SALE

OUR BEST SALE EVER! ONLY AVAILABLE WHILE STOCK LASTS. 
FREE NATIONWIDE DELIVERY & LIFETIME WARRANTY AVAILABLE!

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Terms & Conditions

1.Ordering from The Mobility People

1.1 You can order via telephone our telephone number is 0800 011 9736.

1.2 You can order via our website, or

1.3 You can visit us in our showroom and discuss all your requirements with our mobility specialists.

1.4 Please notice, all product pictures shown on the site are for illustration purposes only.

  1. Returning Your Order

2.1. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations allows you 14 days from the date you received or collected your order to notify us if you are not completely satisfied with the item. We must receive the item you return to us within 14 days of your notification to return the item. Orders cancelled under these Regulations are entitled to a refund, but you are responsible for any postage incurred in returning the items should you wish to cancel.

2.2. Items must be returned in the same condition you received them. You will lose your right to return an item if you modify the item or change its appearance.

2.3. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, if the non-faulty items being returned are damaged or used in any way that decreases the value of the item or if it cannot be resold.

2.4. Following receiving your order and you wish to return it for any reason, then you must inform us within 14 days of receiving it, after 14 days unfortunately will not be able to accept a return. 

2.5. Please be aware that the item must be returned in the same condition as it was received, all parts present and the item must not be registered with DVLA. Should there be any damage to the item or parts missing then a cost will be incurred.

2.6. To return our product please deliver to our address:

The Mobility People, 

Unit 5, Scunthorpe Eastgate Park, 

Queensway Industrial Estate, 

Scunthorpe, DN16 1AE 

Or alternatively please contact our office to make arrangements, where possible. However, there will be a charge for collections.

3.Cancelling an Order Process

3.1. Should you wish to cancel your order, we request that you let us know as soon as possible, predominantly within the hour of receiving the confirmation email of your purchase. Unfortunately, should your order have already been dispatched before the cancellation notice is received then a cost may be incurred, please call a member of staff on our free phone number for any information.

  1. Standard Warranty

5.1. Whilst we endeavour to ensure all our mobility scooters are of satisfactory quality and have had the highest inspection checks, unfortunately, faults may occur out of our control. Should the item become faulty please contact our office to resolve the issue.

5.2. All our scooters come with a standard 12-month warranty, for additional peace of mind extended warranty is available to purchase. Warranty covers parts, and labour but excludes wear and tear related issues. 

5.3. Please check any fault codes with the user manual before contacting as some faults maybe resolved via instructions from the user manual.

5.4. When claiming on the warranty we may request an image or video of the fault this will help us assign the correct technician for a prompt service.

5.5. Whilst we aim to fix all issues on the first-time visit, please be aware that should parts need ordering this may take longer depending on the manufacturing of the parts.

5.6. There are no options to transfer the warranties from scooter to scooter each warranty is fixed to the scooter purchased. 

  1. Consumer Protection

6.1. We only use your personal information in accordance with our company privacy policy and GDPR guidelines.

  1. Contract 

7.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

  1. VAT Exemption

Please read the VAT exemption information provided on this website.

  1. DVLA

9.1. When purchasing a class 2 mobility scooter (class 2 is any mobility scooter that can travel up to 4 mph and weighs no more than 113.4kg) this does not have to be registered with DVLA.

9.2. When purchasing Class 3 mobility scooter (Class 3 is a mobility scooter that can travel up to 8mph and weighs no more than 150kg) this mobility scooter must be registered with the DVLA using V55 form, it is free of charge to register, and this is the customers responsibility to register their mobility scooter once purchased (see link below).

Apply for first vehicle tax and registration of a new motor vehicle (V55/4) – GOV.UK (www.gov.uk)

  1. Complaints Procedure

10.1. Here at The Mobility People, we take customer satisfaction at the forefront of our business. However, should you be unsatisfied with our product or any service you receive, please contact us with a full detailed description of your complaint in writing to: 

The Mobility People,

Unit 5, Scunthorpe Eastgate Park,

Queensway Industrial Estate, 

Scunthorpe, 

DN16 1AE 

or by email at:  [email protected] in which our staff will respond within 7 working days to discuss all the information and to seek a satisfactory outcome.

All terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.



Collections and Delivery

Here at The Mobility People, we believe that you will not find the same quality mobility scooter at the same great price. We aim to keep our prices at the lowest possible price to make mobility scooters available for everyone, whilst priding ourselves on providing the best service to meet the needs of all our customers.

As part of our commitment to bring you the lowest prices possible, we have created several ways in which you can receive your scooter in the most convenient way for yourself. The process is easy and to avoid confusion just select which service you would prefer when checking out online or purchasing in store.

Collection

All collections in store are free of charge and come with two options for your convenience.

Pre-Assembled Collection 

This option is free of charge, here at The Mobility People one of our technicians will pre-assemble your chosen mobility scooter and give it a full safety check prior to collection. Upon your arrival for the collection, you will be offered a demonstration of all its features to ensure you are comfortable using your mobility scooter. Appointments for this are available for your convenience.

Boxed Collection

Should collecting your mobility scooter at the point of sale or after purchasing online or at a different date, we will assist you with getting the box into the car. Please remember the boxes are of a vast weight and it will be the customers responsibility to get it into their home and assemble it, however, should any assistance be required throughout this process we are only a phone call away where one of our mobility technicians will be happy to help.

Delivery Options

Free Inclusive Delivery

Inclusive delivery consists of free delivery of your chosen mobility scooter to your home. We will either pre-assemble your mobility scooter or we will assemble this within your home. On this delivery service you will be offered a free demonstration of all the mobility scooters features and we will remove all packaging and dispose of this for you. Should you have an old mobility scooter you wish us to collect and dispose of please discuss this with our customer service team prior to delivery. Delivery dates will be an appointment system for your convenience.

All scooters we aim to delivery within 21 working days at a convenient time for you, subject to location and availability.



Maintenance T&C

1. Service Requirements:

  • Annual servicing is required to maintain the extended warranty.
  • Service must be conducted by ‘The Mobility People’ authorized technicians.

2. Coverage:

  • The warranty covers the main internal components including the electric motor and all electrics (e.g., motherboard, lights).
  • Exclusions: The warranty does not cover plastics, seats, or wheels.
  • If we are unable to obtain parts for the scooter within 21 working days for repair then we will replace the scooter of the same value

4. Transferability:

  • The warranty is non-transferable and becomes void if the scooter is sold to a new owner.

5. Cancellation Policy:

  • Subscribers may cancel their maintenance package at any time. However, cancellation will void the extended warranty.

6. Modifications:

  • Any modifications made to the scooter outside of Mobility People’s recommendations may void the warranty. Please contact us if you have any doubts about what modifications are allowed.

7. Governing Law:

  • These terms are governed by the applicable laws of the region in which the purchase was made.

8. Agreement:

  • By purchasing the yearly one-off service, the customer agrees to these terms and conditions.

Book an appointment

Visit us to see and try our mobility scooters!

VAT Relief

You don’t have to pay VAT on this if you have a disability or long-term illness. Just remember to enter your medical details (or those of the person you’re buying for) at the checkout, and we’ll remove the VAT on qualifying items in your basket.

If you do not declare your exemption, or you are not eligible for VAT relief, we are required to charge you VAT at the prevailing rate on the products.

For more information on VAT relief, please visit ‘VAT Relief’